How do I hold my shipments/pause my shipments?

Maybe you shave less, are taking a break from shaving, or will be out of the country.  Whatever the reason, we've got you covered.  Here's how you can pause your shipments when you need a break.  

Visit your Account Console and click MY ACCOUNT > SUBSCRIPTION HISTORY > HOLD SHIPMENTS. 

If you don't remember your password, just click on the "forgot password" link and we'll send you a new one right away.



Note:  If you have payments remaining on a 3-month bundle, you will be charged for those.

Need to resume your shipments?  Just click "Resume Shipments" on your account page or shoot an email to and we will get them going right away.

Have more questions? Submit a request


  • I thought I was purchasing a one-time gift, not a subscription. How do I cancel if the person I'm giving the gift to doesn't want it?

  • You can simple open a request or email -- they support team is great. (if this haven't been resolved already)

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