How do I pause my shipments?

Maybe you shave less, are taking a break from shaving, or will be out of the country.  Whatever the reason, we've got you covered.  Here's how you can pause your shipments when you need a break.  

Visit your account and click "pause next shipment" in the lower left column and you'll get this:


Now choose a 1 WEEK or 1 MONTH pause period.  Then click "PAUSE SHIPMENT" and we'll take it from there. If you'll need that pause extended, just email support.

Note:  If you have payments remaining on a 3-month bundle, you will continue being billed for that supply. If payments for this supply become past due (unpaid beyond their due date), you will not be able to pause your account until your payments are caught up.

Once you pause, billing and shipping will be delayed for the pause duration you select.

Need to UNPAUSE?  Shoot an email to to resume shipments.

Was this article helpful?
2 out of 2 found this helpful
Have more questions? Submit a request


  • Avatar
    Tiffany Countryman

    I thought I was purchasing a one-time gift, not a subscription. How do I cancel if the person I'm giving the gift to doesn't want it?

  • Avatar
    Jaren Glover

    You can simple open a request or email -- they support team is great. (if this haven't been resolved already)